Processing

At The Divine Aura, all our products are handmade with care and intention. Please allow an average of 7 business days (Monday through Friday only) for processing and shipping of all orders. Weekends and holidays are excluded from processing times.

We cannot accommodate rush orders, as all orders are processed on a first-come, first-served basis. We appreciate your patience and understanding as we diligently work to fulfill each order accurately and efficiently.

Shipping

The Divine Aura ships worldwide, including FPO/AP addresses. Our preferred shipping provider is the United States Postal Service (USPS). Once your order has been processed and shipped, standard delivery typically takes 3 to 5 business days, excluding our processing time. Orders will not be processed until payment is verified and cleared.

Please note:

• The Divine Aura is not responsible for lost, delayed, or redirected packages.
• If your tracking information indicates that your package was delivered but you have not received it, please contact USPS directly at 1-800-275-8777.

Order changes/Returns

Changes to Your Order
We strive to accommodate reasonable order change requests prior to shipment. If you need to make a change, email info@thedivineaura.com with your request. Please allow up to 48 hours for a response.

Returns Policy
Due to health and safety reasons, including sanitation and possible contamination, we do not accept any returns or exchanges on products. All sales are final.

Messaging Terms & Conditions

By opting into our messaging service, you consent to receive recurring automated marketing and informational text messages from The Divine Aura Enterprise, including reminders about items left in your online shopping cart. These messages may be sent to the mobile number you provided during signup or to a designated alternate number.

Message frequency may vary and may be adjusted based on your interactions with The Divine Aura. Standard message and data rates may apply. Please check with your wireless provider for details on your text or data plan.

Your consent to receive marketing messages is not a condition of purchase. Cookies may be used to track abandoned carts and send reminders.

Carriers

Your wireless provider is not liable for delayed or undelivered messages.

Cancellation

To stop receiving messages, text "STOP" at any time. You will receive a confirmation message, and no further messages will be sent. To resume receiving messages, you can re-enroll at any time.Info

Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at info@thedivineaura.com.

Help & Support

For assistance, text "HELP" or email us at info@thedivineaura.com.

Number Changes
If you change or transfer your mobile number, you are responsible for notifying us by either replying "STOP" from the old number or emailing us at info@thedivineaura.com to prevent messages from being sent to the new owner.

Privacy Policy

For information on how we handle your data, please review our SMS Privacy Policy.

The Divine Aura reserves the right to modify or terminate our messaging service at any time. Changes to these terms will be effective immediately upon posting, and your continued participation constitutes acceptance of such changes.

Thank you for supporting The Divine Aura!